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 This policy explains how Uplifted handles delivery of products ordered through our website, www.up-lifted.co.uk

If you have a question about your order or delivery, please contact:

Hannah Crabtree,  Uplifted Organisation Services Ltd
Email: hannah@up-lifted.co.uk
Phone: 07355 272389

We aim to process orders as promptly as possible.

Order processing times may vary depending on stock availability, order volume, weekends, bank holidays or other circumstances outside our control.

If there is likely to be a significant delay with your order, we will contact you using the details provided at checkout.

We use Royal Mail to deliver our orders. Where necessary, we may use an alternative delivery provider. Standard delivery usually takes 2-3 working days after dispatch. Please allow for both order processing and delivery time when placing your order. Delivery times are estimates unless we explicitly confirm a guaranteed service. Postal delays, busy periods, weather and other disruptions may affect delivery. Unless we agree a different timeframe with you, we will deliver your order without undue delay and within 30 days of your purchase. Your statutory rights relating to late delivery are unaffected.

Standard UK postage for one Birthday Box is £3.95. Orders containing more than one box may require a larger parcel and cost more to deliver. The applicable delivery charge will be shown at checkout before you pay. Any promotional delivery offers apply only under the terms advertised. Changes to delivery charges will not affect orders already placed.

Please check that your delivery address is accurate and complete before placing your order.

If you notice an error, contact us as soon as possible. We will do our best to update the address, but changes will not be possible once your order has been dispatched. Incorrect or incomplete delivery details may cause delays or result in your parcel being returned. If additional postage is needed to resend it, we will explain and agree the cost with you first.

If your order has not arrived within the expected timeframe, please contact us with your name and order number. We may ask you to allow a reasonable period for Royal Mail, a delivery partner or another delivery provider to complete delivery before treating the parcel as lost. Where appropriate, we will help investigate the issue and may offer a replacement, refund or other suitable resolution depending on the circumstances.

We pack orders carefully, but if your item arrives damaged, please contact us as soon as reasonably possible with your order number and a description of the problem. Where possible, please also provide photographs of the damaged item, the outer packaging and any damage to the packaging.

Please keep the item and packaging while we discuss the next steps, if practical. Photographs and packaging help us investigate, but your statutory rights do not depend on providing them. We will arrange an appropriate remedy in accordance with your statutory rights. If we require a damaged item to be returned, we will cover the reasonable return postage costs.

Delivery is currently only available to the destinations shown at checkout.

If your parcel is returned because delivery was unsuccessful or it was not collected, we will contact you to discuss the next steps. If you would like it resent, additional postage may apply where the failed delivery was caused by an incorrect address or failure to collect the parcel. We will confirm any charge before resending it. We will not charge you to correct a delivery failure caused by us or our delivery provider.

This policy does not affect your statutory consumer rights.